Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Centre Systems

TelcoVox also provides call centre applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

You can completely customize the featured slides from the theme theme options page. You can also easily hide the slider from certain part of your site like: categories, tags, archives etc.Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »


Telephone Banking Systems

Telephone banking systems are used by financial institutions to provide their customers an interactive service to carry out transactions over the telephone. It uses an automated telephone answering system which customers can interact with using their telephone keypad or voice recognition technology to respond to customer service and self-service menus.

easypbx, chatbot, acd, visual ivr, web chat, click to chat, onmi channels, ivr, computing, interactive voice response, customer experience, sme, soho, ivr expert, virtual pabx, virtual telephone, auto attendant, telcovox, ivr, voicemail, music on hold, call centre, telephone banking, call distribution, call forwardingTelephone banking IVR systems offer virtually all the features of an automated teller and ATM machine. These banking services include balance enquiries, transactions information, statement requests, funds transfer, bill payments, credit card balances, branch location and opening hours, customer service and self-service menu options.

Benefits of Telephone Banking:

  • ‍Provides 24hr access to banking services
  • Reduced costs with self-service options
  • Increased productivity and profitability
  • Improved customer experience and retention
  • Improved Multi Channel customer service
  • Improved competitiveness and efficiency

TelcoVox will provide you with a turnkey telephone banking system, or design and develop a custom telephone banking system that meets with your specific needs, a telephone banking system that is effective and integrates into your existing telephone system.

For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.