Telephone Banking Systems
Telephone banking systems are used by financial institutions to provide their customers an interactive service to carry out transactions over the telephone. It uses an automated telephone answering system which customers can interact with using their telephone keypad or voice recognition technology to respond to customer service and self-service menus.
Telephone banking IVR systems offer virtually all the features of an automated teller and ATM machine. These banking services include balance enquiries, transactions information, statement requests, funds transfer, bill payments, credit card balances, branch location and opening hours, customer service and self-service menu options.
Benefits of Telephone Banking:
- Provides 24hr access to banking services
- Reduced costs with self-service options
- Increased productivity and profitability
- Improved customer experience and retention
- Improved Multi Channel customer service
- Improved competitiveness and efficiency
TelcoVox will provide you with a turnkey telephone banking system, or design and develop a custom telephone banking system that meets with your specific needs, a telephone banking system that is effective and integrates into your existing telephone system.
For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.