Auto Attendant Systems

An automated attendant is probably one of the most common applications in the Computer Telephony industry. Working alone or in conjunction with a live user or operator, the auto attendant answers all calls and route callers to specific extensions and departments, or provide them.... More »

Automated Dialing Systems

An automated dialing, preview or predictive dialing application is an automated application capable of making large quantities of outbound calls. This is very similar to an automated outbound telemarketing system except that these are not mainly used for telemarketing... More »

Call Centre Systems

TelcoVox also provides call centre applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided.... More »

Interactive Voice Response

You can completely customize the featured slides from the theme theme options page. You can also easily hide the slider from certain part of your site like: categories, tags, archives etc.Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.... More »

Telemarketing Systems

An outbound telemarketing system is an automated outbound calling system which makes calls to customers in order to provide marketing information to or retrieve information from callers about their product preferences, customer experience and other data... More »

 

Interactive Voice Response

Interactive Voice Response (IVR) is an umbrella term for a variety of Computer Telephony systems and applications. In business terms, it refers to a large suite of software-based communication solutions which provide an interface for callers to interact with computer systems using touch-tone keys.

easypbx, chatbot, acd, visual ivr, web chat, click to chat, onmi channels, ivr, computing, interactive voice response, customer experience, sme, soho, ivr expert, virtual pabx, virtual telephone, auto attendant, telcovox, ivr, voicemail, music on hold, call centre, call distribution, call forwardingToday, many IVR systems now have speech recognition built in, so callers can talk directly to the system rather than using telephone touch-tone keys. We can develop and integrate our IVR systems to interface with or connect to your database to provide your customers with a better customer experience (CX).

We can also host equipment in order to provide your customers with the information they need and in any format. We can provide a host of reporting tools including automatic regular report generation of call statistics or customer data specific to your solution.

In addition to our legacy telephone IVR solutions we provide, we also provide Visual IVR solutions. This basically moves the initial part of a customer interaction from the telephone (i.e listening to menus and pushing buttons) to devices like a smartphone, tablet or computer.

With Visual IVR, customers enter their information online, as well as what type of customer service they require. Calls can be routed instantly without going through a touch-tone or voice-activated menu. Instead, customers can connect with a customer service representative directly on the website or they can receive a call back from a qualified representative.

Callers can also receive a number to call via sms which will connect them with the right individual. In fact, most of us uses services and interact with service providers everyday using some form of IVR system.

An IVR system can be rapidly designed, developed and deployed for use by any small to medium size (SME) business as well as individuals operating a small office—home office (SOHO). An Interactive Voice Response system is an invaluable asset to businesses especially in areas of automated call distribution and handling, self-service and intelligent call routing, and dealing with enquiries.