EasyCourier is a system application used by businesses in the courier and logistics industry. It enables your customers to dial your telephone number and get up to date tracking information on their cargo, packages or shipments whilst in transit.
EasyCourier lets your customers dial your number, enter the tracking number issued to them by you in respect of their shipment, then a step by step update of the status of the shipment is read out to them.
This system can be completely independent or integrated with an existing telephone system but does not require a telephone system to work. It is also be designed to adapt to or be integrated to your database so that the information the IVR provides offline is exactly the information that is available to your customers tracking shipments via your website.
- It gives your courier business a professional image
- It gives you a professional customer service capability
- It includes auto attendant with music onhold etc
- It can has a dual online/offline service capability
- It gives your customers instant access to information
For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.