Call Centre Systems
TelcoVox also provides call centre applications and systems which are deployed in a centralised location or contact centre where queries about products, services, problem reporting and tracking, and a lot of other customer oriented support may be provided. These applications and systems can be deployed to your site as turnkey systems or hosted remotely on your behalf by TelcoVox depending on your needs.
Call centres have become ubiquitous in the life of every consumer and most daily activities of any business as the call centre is the first point of contact for many operations including customer service, sales, market research, bookings, and even politics.
An example of a call centre application is an interactive software application used for call handling. It’s features includes screen-pop technology that is used to reduce inbound call times and make your representatives more efficient when dealing with customer calls.
An Interactive Voice Response front-ended call centre can manage the retrieval of critical information from the caller as well as information retrieval from customer databases. This information is linked to the call and “popped” to the agent’s PC upon transfer.
For more information on the specific Computer Telephony and Interactive Software solutions you require, please click on the solutions link for further information. If the solution you require is not listed, please contact us as we are always extending our Computer Telephony and Interactive Software solutions.