TelcoVox provides rapid design, development and deployment of IVR solutions tailored to suit your needs, at affordable and cost effective prices. IVR stands for Interactive Voice Response, but in business terms it refers to an extensive suite of software-based communications and unified messaging solutions.
If you’re a small to medium (SME) business owner, the odds are that you are always looking to optimise the time your employees spend handling calls and your business resources. An IVR solution can offer you an affordable way to streamline and automate call processing for your customers and employees.
So if you are considering an IVR system for your business, TelcoVox can help you design, develop and rapidly deploy an IVR system that’s just right for you. You dream it, we design it, and build it!
Some IVR application case uses include auto attendant solutions, automated dialing solutions, call centre solutions, automated lottery systems, voice recognition, telemarketing solutions, parking payment systems, telephone payment systems, unified messaging systems, virtual telephone systems, and voicemail solutions.
We also translate, record and digitise voice prompts in many languages for use in your telephony projects or existing telephone systems. TelcoVox has released many Computer Telephony and Interactive Software solutions for business use.
We know that more than 62% of a customer’s phone interactions with a business or service starts via an Interactive Voice Response (IVR) system. So it makes sense to start every call on the right foot with an Interactive Voice Response (IVR) solution that offers customisable phone menus with self-service options that improves the customer experience (CX).